Covenant House New Orleans (CHNO), a New Orleans-based not-for-profit corporation, is the sole owner of information collected on covenanthouseno.org. CHNO collects personally-identifiable information from visitors at several points on our website, some of which is collected via unsecured email web forms.

An email web form is like most common types of email messages, except the sender need not use third-party software.

CHNO will not sell, trade or share a donor’s personal information with anyone else, nor send donor mailings on behalf of other organizations unless the donor has given CHNO specific permission to do so. For example, if you order a promotional t-shirt from us, we must share your shipping name and address with a shipping company, or if you make a donation in commemoration of another person, we will send recognition of your donation to a third-party address provided by you.

Donations

If you pledge money as a donation to us, we request certain personally-identifiable information from you on our SECURE donation form and/or by telephone. You must provide contact information (such as name, email, and billing address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fulfill your donation. If we have trouble processing a donation, we will use this information to contact you.

If authorized by you, CHNO will use this information to provide newsletters periodically and announcements about CHNO, including enhancements to this site.

Surveys

From time-to-time we may provide you with the opportunity to participate in surveys on our site and/or by email. If you participate, we will request certain personally-identifiable information from you. Participation in these surveys is completely voluntary and you, therefore, have a choice whether to disclose this information. The requested information typically includes contact information (such as name and mailing address) and demographic information (such as zip code).

We use this information to notify participants of survey results, monitor site traffic, measure the effectiveness of other communication pieces, personalize this site, and/or to send participants an email newsletter if so authorized.

If we use a third party service provider to conduct these surveys, that company will be prohibited from using our users’ personally-identifiable information for any other purpose.

Communications from the Site

Special Offers and Updates

Upon your authorization through one of our contact forms or registration pages, we will occasionally send you information on CHNO services, events, fundraising campaigns, and updates to this site.

Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out.”

Newsletters

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Customer Service

Based upon the personally-identifiable information you provide us, we will send you a welcoming email to verify your participation. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

Personally-identifiable information:

We share some personally-identifiable information with Third Parties when the donor has given CHNO specific permission to do so. Examples include shipping companies, donations made in commemoration of another person, etc.

Agents

We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for donations, goods and services. To the best of our knowledge, these companies do not use personally-identifiable information for any other purposes. At your request, we will provide to you our list of Third Party Agents and you may assess their privacy policies on your own.

Legal Disclaimer

We reserve the right to disclose your personally-identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.

Choice/Opt-out

We provide you the opportunity to ‘opt-out’ of having your personally-identifiable information used for certain purposes when we ask for this information. For example, if you make a donation but do not wish to receive any additional campaign material from us, you can indicate your preference at the time of your donation.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by noting your preferences by regular mail (611 North Rampart Street, New Orleans, LA 70112) or in an email to covenanthouseno@gmail.com

Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track movement around the site and to gather demographic information about our site visitors as a whole.

We do not link this automatically-collected data to personally-identifiable information.

Links to Other Sites

This website may contain links to other sites that are not owned or controlled by CHNO. Please be aware that we are not responsible for the privacy practices of other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally-identifiable information.

This privacy statement applies only to information collected by CHNO on this site.

Access to Personally-Identifiable Information

If your personally-identifiable information changes, you may update it by emailing our Customer Support at covenanthouseno@gmail.com or by contacting us by the telephone number or postal address listed below.

Security

The security of your personal information is important to us. Please note that when you enter sensitive information (such as contact information or a resume) on our contact forms, that information is sent WITHOUT encryption, as is most email by default.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

By sending your personally-identifiable information using our email web forms, you agree to hold harmless CHNO in the event that such information is intercepted during transmission or copied illegally, in whole or in part, from our web server or other CHNO-owned electronic storage media.

Business Transitions

In the event CHNO goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally-identifiable information will likely be among the assets transferred. You will be notified via email, postal mail, and/or a prominent notice on our website for 30 days of any such change in ownership or control of your personal information.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Contact Us

If you have questions or suggestions regarding our privacy policy, please contact us at:

Covenant House New Orleans
611 North Rampart Street
New Orleans, LA 70112
(504) 584-1111
(504) 584-1171 – fax
chnoinfo@covenanthouse.org